Introduction
Sitwell Industries Pvt. Ltd. ("Sitwell", "we", "us") respects your privacy. This policy explains what information we collect when you visit our website, request a quote, place a B2B order, or contact our team — and how we use and safeguard that information.
Information We Collect
- Contact details: name, company name, email, phone number, billing and delivery addresses
- Order information: product selections, quantities, purchase orders, invoices and payment references
- Communications: emails, calls, WhatsApp messages and support tickets
- Website usage: IP address, browser type, pages visited and referral source (via cookies or analytics, where enabled)
How We Use Your Information
- Process enquiries, quotations and orders
- Arrange manufacturing, shipping, warranty and after-sales support
- Send order updates, invoices and service-related communications
- Improve our website, products and customer experience
- Comply with legal, tax and regulatory obligations in India
We do not sell your personal data to third parties for marketing purposes.
Cookies
Our website may use cookies and similar technologies to remember preferences and measure traffic. You can disable cookies in your browser settings; some site features may not function fully without them.
Sharing & Disclosure
We may share information with trusted service providers who assist with logistics, payment processing, IT hosting or legal compliance — only to the extent needed to perform those services. We may also disclose information when required by law or to protect our rights and customers.
Data Retention & Security
We retain business records for as long as needed to fulfil contracts, warranty obligations and applicable record-keeping laws. We apply reasonable administrative and technical safeguards; no online transmission is completely secure.
Your Rights
You may request access, correction or deletion of personal data we hold, subject to legal and contractual limits. To exercise these rights, contact us using the details below.
Contact Us
For privacy-related questions or requests:
- Email: sitwellfurnitech@gmail.com
- Phone: +91 8153905955
- Address: Shop No 1, Ananta by Dharti Saket, Gota - Jagatpur Road, Near Status Elysium, Gota, Ahmedabad, Gujarat - 382470